Frequently Asked Questions (FAQ)
🔧 Do you accept custom orders?
Absolutely! We specialize in personalized gifts. You can send us your ideas, names, dates, or graphics you'd like engraved, and we'll bring it to life.
⏱️ How long does it take to make and ship my order?
Processing times vary depending on the item and level of customization, but most orders are completed within 5–10 business days. Shipping time depends on your location and the method selected at checkout.
🚚 Do you offer local pickup or delivery?
At this time, we ship orders via USPS or UPS. If you're local and interested in pickup, please email us before placing your order to see if arrangements can be made.
💳 What payment methods do you accept?
We accept all major credit/debit cards and secure payments through PayPal. Your payment details are processed securely and are never stored on our site.
📦 Can I return or exchange a custom item?
Because our products are custom-made, we do not accept returns or exchanges unless the item arrives damaged or there was an error on our part. Please double-check your personalization details before placing an order!
🖼️ Will I get to see a preview of my design?
Yes! Upon request or for more detailed custom pieces, we can provide a digital mockup before engraving begins.
🪵 What materials do you use?
We primarily use high-quality hardwoods and laser-grade plywood. Each piece is selected for its durability and aesthetic appeal. All finishes are safe and long-lasting.
💌 How can I contact you?
You can reach us by email at [email protected], or message us on: